Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Get Disconnected Randomly
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Not all topics have the same case. If your frequently getting disconnected, you may have a problem with your ISP and may need to speak to them however, before you do so, go through the following checklist to ensure they are all in place:
1. You do not see a fast proxy warning notification when you are in a game room. if you do, you probably have your Voobly NAT port blocked on your network. Login to your router and open the port to your computers IP to address this issue.
2. Add Voobly and the game you play to the exception list in your security apps (Firewall, Antivirus, Antimalware).
3. Run a full scan for malwares using an antimalware program. i would recommed Malwarebytes :
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4. If you have multiple devices connected to your router/modem, disconnect them all while playing your games. This will rule out the possibility of low bandwidth or provisioning issue.
P.S: Disconnections once in a blue moon are not a reason to be worried about and is a normal phenomenon. So unless you are getting disconnected quite often or at regular intervals, there is probably no cause for alarm.
If you have any further question about those points, feel free to ask.
+ today i faced an other issues
please open your own post explaining the problem and what you have done to fix it.